– Please read the following information to ensure a smooth booking process –
～ Important Booking Information ～
Our participant insurance is available only to residents of Japan. All guests must have valid insurance coverage for scuba diving, snorkeling, and river kayaking activities. If you are not covered by appropriate insurance, you will not be eligible to participate in these activities, and we will be unable to accept your reservation.
- ～ Required Information ～
-
• All participants have appropriate travel insurance
• Full name
• Age
• Gender
• Height
• Weight
• Shoe size
• Name of your accommodation in Yakushima
• Will you be using a rental car?
- ～ Payment ～
-
We only accept PayPal payments.
– Booking Process –
After receiving the required information and confirming availability, we will send you a PayPal invoice approximately 5 days before the tour date. At this stage, your reservation is still provisional and not yet confirmed. Payment must be completed no later than 2 days before the tour date. Reservations with unpaid invoices will be automatically cancelled.
- ～ Booking Confirmed ～
-
Your reservation is confirmed only after payment has been received. A confirmation email will be sent once your booking is confirmed. Unpaid invoices will be cancelled automatically after the payment deadline. Payments received after the deadline do not guarantee availability or participation. Availability will be confirmed upon receipt of payment. If we are unable to accommodate your booking, a refund will be issued minus any PayPal transaction fees.
– Cancellation Policy –
- ～ Customer Cancellation ～
-
Refunds for cancellations made at least 24 hours before the tour start time will be issued minus PayPal transaction fees. No refunds will be issued for cancellations made within 24 hours of the tour start time.
- ～ The cancellation policy applies in the following cases ～
-
• No-show
• Late Arrival ( If you arrive more than 15 minutes late for your scheduled tour time, you will be considered a no-show and will not be eligible for a refund or rescheduling. )
• Cancellation due to a change in personal schedule
• Cancellation due to personal concerns about weather conditions are not accepted.
• Cancellation due to illness or injury
In the event of cancellation due to weather conditions, you will receive a full refund.
Please understand that weather can change unexpectedly, so any decision to cancel a tour will always be made with your safety in mind. We appreciate your understanding.
If you have any questions or concerns, please contact us directly kaiolohia@po4.synapse.ne.jp
Privacy Policy
Collection and Use of Personal Information
We collect personal information such as your name, address, telephone number, email address, emergency contact details, and health information only for the following purposes:
✅ Operating and managing our tours safely.
✅ Confirming reservations and responding to inquiries.
✅ Completing procedures necessary for tour participation.
We will not disclose your personal information to any third party without your consent, except where required by law.
However, we may disclose personal information when necessary to protect the life, safety, or property of an individual, or when requested by the police, courts, or other public authorities in accordance with applicable laws.
We respect your privacy and handle your personal information with care.
Please read the following information to ensure a smooth booking process
– Important Booking Information –
Our participant insurance is available only to residents of Japan. All guests must have valid insurance coverage for scuba diving, snorkeling, and river kayaking activities. If you are not covered by appropriate insurance, you will not be eligible to participate in these activities, and we will be unable to accept your reservation.
– Required Information –
• All participants have appropriate travel insurance?
• Full name
• Age
• Gender
• Height
• Weight
• Shoe size
• Name of your accommodation in Yakushima
• Will you be using a rental car?
– Payment –
We only accept PayPal payments.
– Booking Process –
After receiving the required information and confirming availability, we will send you a PayPal invoice approximately 5 days before the tour date. At this stage, your reservation is still provisional and not yet confirmed. Payment must be completed no later than 2 days before the tour date. Reservations with unpaid invoices will be automatically cancelled.
– Booking Confirmed –
Your reservation is confirmed only after payment has been received. A confirmation email will be sent once your booking is confirmed. Unpaid invoices will be cancelled automatically after the payment deadline. Payments received after the deadline do not guarantee availability or participation. Availability will be confirmed upon receipt of payment. If we are unable to accommodate your booking, a refund will be issued minus any PayPal transaction fees.
Cancellation Policy
– Customer Cancellation –
Refunds for cancellations made at least 24 hours before the tour start time will be issued minus PayPal transaction fees. No refunds will be issued for cancellations made within 24 hours of the tour start time.
– The cancellation policy applies in the following cases –
• No-show
• Late Arrival ( If you arrive more than 15 minutes late for your scheduled tour time, you will be considered a no-show and will not be eligible for a refund or rescheduling. )
• Cancellation due to a change in personal schedule
• Cancellation due to personal concerns about weather conditions are not accepted.
• Cancellation due to illness or injury
In the event of cancellation due to weather conditions, you will receive a full refund. Please understand that weather can change unexpectedly, so any decision to cancel a tour will always be made with your safety in mind. We appreciate your understanding.
If you have any questions or concerns, please contact us directly
kaiolohia@po4.synapse.ne.jp
Privacy Policy
Collection and Use of Personal Information
We collect personal information such as your name, address, telephone number, email address, emergency contact details, and health information only for the following purposes:
✅ Operating and managing our tours safely.
✅ Confirming reservations and responding to inquiries.
✅ Completing procedures necessary for tour participation.
We will not disclose your personal information to any third party without your consent, except where required by law.
However, we may disclose personal information when necessary to protect the life, safety, or property of an individual, or when requested by the police, courts, or other public authorities in accordance with applicable laws.
We respect your privacy and handle your personal information with care.